RakanSales: CRM Software Malaysia for SMEs | VeecoTech

MSME Grant 2026

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The Sales Mess

Where Your Deals Quietly Slip Away

Leads slip through the cracks across every channel

Leads come in across WhatsApp, Instagram, Facebook, and web forms. Your team switches apps, misses messages, and loses half the leads.

You lose deals to the fastest competitor, not the best one.

RakanSales pulls every channel into one inbox, and lets AI reply the moment a lead lands, so no one waits and no one slips through.

You are the only one who remembers to follow up

Your team chases today’s leads while yesterday’s go cold. You hold the pipeline in your head, and the moment you get busy, follow-ups stop.

Your team is not lazy. They just cannot remember every lead the way you can.

RakanSales runs follow-ups in the background, triggered by deal stage and behaviour, so every lead gets nurtured whether you are watching or not.

You cannot see who is closing and what is working

Sales are happening, but you cannot see what is selling, which channel pays off, or who is actually closing. Every month feels like a guess.

You cannot fix what you cannot measure.

RakanSales tracks conversions, response times, and revenue on one live dashboard, so you catch bottlenecks early and coach on facts, not feelings.

Your pipeline lives in your head and a few spreadsheets

Your deals live in a spreadsheet, a chat group, and your memory. Every new hire takes weeks to catch up, and every handover risks a lost deal.

Your business cannot grow past you if the pipeline only lives in your head.

RakanSales gives you one visual B2B sales pipeline, laid out as a drag-and-drop board your team can see, so every deal has a stage, an owner, and a next step.

The Sales Workflow

Your Entire Sales Journey In One Place

Capture every lead

Omnichannel Inbox

Unify WhatsApp, Facebook, Instagram, email, and web forms in one screen.

AI Smart Reply

Answer common questions and qualify leads 24/7, even after your team clocks out.

Web Forms

Turn every form submission into a lead card automatically.

AI Namecard Scanner

Scan a business card at an event and turn it into a lead in seconds.

Wherever leads come from, WhatsApp, Facebook, Instagram, forms, or walk-ins, RakanSales pulls them into one inbox and lets AI reply instantly. No lead waits.

Convert deals faster

Sales Pipeline

Drag deals through the stages your team already uses, from lead to close.

Automated Follow-Ups

Trigger emails, WhatsApp, and reminders based on deal stage or customer behaviour.

Round Robin Assignment

Distribute leads fairly across your team, so no salesperson gets overloaded.

Tagging & Labelling

Segment leads by source, product, or priority to keep your workflow clean.

Once a lead is qualified, RakanSales turns it into a deal on your visual B2B sales pipeline, a drag-and-drop board your team can see. Automation handles the busywork so your team can focus on closing.

Measure what is working

Live Sales Dashboard

See conversions, revenue, and response times across your whole team in real time.

Source Reporting

Track which campaigns and channels bring in the highest value deals.

Sales Forecasting

Project next month's revenue based on your current pipeline data.

Auto Lead Scoring

Let AI rank your hottest leads so your team knows who to call first.

Stop guessing which channel, campaign, or salesperson is bringing in the money. RakanSales tracks conversions, response times, and revenue on one live dashboard, so you spot bottlenecks early.

Sell from anywhere

iOS & Android Apps

A full CRM in your pocket, not a cut-down mobile version.

Real Time Sync

Every reply, deal update, and note syncs instantly across devices.

Mobile Namecard Scanner

Meet someone at an event and turn their card into a lead card on the spot.

Push Notifications

Get alerts when a hot lead replies or a deal moves to a new stage.

Your sales don’t happen at a desk anymore. RakanSales runs on iOS and Android, so your team can reply to leads, update deals, and check the pipeline from the office, the road, or the customer’s site.

RakanSales vs The Way You Sell Now

Features	RakanSales	Generic CRM	Spreadsheets and WhatsApp
Auto Lead Scoring with Company Enrichment	AI checks website, LinkedIn, and socials, then scores lead quality.	Manual scoring. Enrichment needs another tool.	None.
AI Chatbot Trained on Your Business	Trained on your product sheets, pricing, and FAQs. Replies 24/7.	Pre-set scripts or keyword rules.	None.
Multilingual Voice Message AI	Transcribes and translates in Mandarin, Malay, Tamil, and English.	Voice notes play as raw audio.	Voice notes lost in chat scrolls.
AI Coverage Across Every Channel	Runs across WhatsApp, Facebook, Instagram, SMS, email, Telegram, Line, web chat, and API.	Coverage varies by plan tier.	One channel at a time.
Auto Lead Scoring (Hot/ Warm/ Cold)	Every lead auto-ranked by engagement and close likelihood.	Rank and tag by hand.	Whoever shouts loudest wins.
Unlimited Conditional Workflow Automation	Unlimited workflows, custom triggers, no manual work.	Capped by plan tier.	None. Runs on memory.

See RakanSales In Action

Another successful sessions at SAMENTA Hyperlokal

🏭 𝐌𝐓𝐄 𝐄𝐱𝐩𝐨 𝟐𝟎𝟐𝟔, 𝐡𝐞𝐫𝐞 𝐰𝐞 𝐜𝐨𝐦𝐞! RakanSales will be

AI is everywhere. But how can it actually help you

Thank you to everyone who joined us at SAMENTA Hyp

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FAQ

Your Questions, Answered

Everything you need to know about RakanSales. Still curious? Chat with our team.

We already use WhatsApp for sales. Why do we need a CRM on top of it?

WhatsApp handles conversations, but it does not handle the sales process around them. RakanSales connects your WhatsApp Business account to a shared inbox with lead ownership, pipeline stages, automated follow-up, and team-wide visibility. Your team still replies on WhatsApp, but now every conversation has a structure, an owner, and a next step.

What happens to our customer conversations when a sales rep leaves?

When a rep leaves, every conversation, note, and pipeline stage stays inside RakanSales because the data belongs to your business, not to an individual phone. The next team member picks up the lead with full context visible in the shared inbox, so no customer relationship walks out the door with a departing employee.

My sales team resists new tools. Will they actually use this?

RakanSales is built around how Malaysian sales teams already sell: through WhatsApp, Facebook, and Instagram. Your team replies from one shared inbox instead of switching between apps. There is no complex setup, no mandatory data entry, and the mobile app means reps work from anywhere. Most teams are replying to leads within hours of setup.

Two of my staff keep replying to the same customer. How do I fix that?

RakanSales fixes duplicate responses with Round-Robin Lead Assignment, which automatically routes each new enquiry to one team member. That person owns the conversation. The rest of the team can see the lead’s status in the pipeline, but only the assigned owner replies. Ownership confusion stops the moment assignment is automated.

What happens when leads message us outside working hours?

Leads that arrive after hours are handled immediately by the AI Chatbot, which answers common questions about pricing, availability, and services using your own uploaded content. By the time your team starts the next day, the lead is already engaged and the conversation is waiting in the shared inbox with full context.

I spend on ads, but I can not tell which ones actually bring in paying customers. Can RakanSales help?

Yes. RakanSales tracks each lead from first message to closed deal, including the source channel and campaign. The Sales Analytics Dashboard shows which channels generate leads that convert into revenue, not just enquiries, so you can redirect spend toward what works and stop funding channels that only produce noise.

How do I know if my team is actually following up on leads?

The Sales Analytics Dashboard shows response times, follow-up activity, and pipeline movement per team member. You see which leads are waiting for a reply, which reps respond fastest, and where deals are stalling, without calling a meeting or asking for a status update. Management visibility is built into every dashboard view.

How long does it take to get started?

Most teams are up and running within hours. Connect your WhatsApp Business account, import your existing contacts, and your shared inbox is live. There is no software to install and no developer needed. RakanSales runs entirely in the cloud with a 14-day free trial and no credit card required.

Is our customer and lead data secure?

Yes. RakanSales is ISO 27001 certified and PDPA Aligned. Data is protected by strict access controls, end-to-end encryption, and secure cloud infrastructure. The platform stores commercial data only: enquiry records, pipeline stages, and campaign activity.

Can I send WhatsApp broadcast campaigns to my existing customer list?

Yes. RakanSales includes Bulk WhatsApp Template for sending pre-approved promotional messages and follow-up campaigns to your contact lists, plus Bulk Email Marketing for email outreach. The Sales Reporting Dashboard shows which campaigns generated re-engagement and revenue.

Want a CRM that keeps selling for you?

See how RakanSales handles your leads, follow-ups, and pipeline in one demo. Book yours today.