The purpose of patching the server system is to extend its support beyond its end-of-life date and to significantly reduce vulnerabilities, preventing email brute force attacks and enabling two-factor authentication (2FA) for webmail accounts to enhance security.

*BMR stands for Bare metal backup: Backs up operating system files and all data except user data on critical volumes. By definition, a BMR backup includes a system state backup. It provides protection when a machine won’t start and you have to recover everything.

By conducting a partial restoration first, we can ensure that the server becomes operational. Once the server is confirmed to be online, the server team will begin restoring the domain data to its original locations, as it was on the previous server.

We will keep you updated as the process progresses.

At the same time, they are also working on another option by manually extracting data from the old server. This would involve recreating all cPanel accounts on the new server and restoring their data manually. While it requires more steps, it could be faster in the long run.

*Do note that previous emails are currently not visible yet since server team is restoring email so that the mail function works fine for now. Once the old server which needs to upgrade OS is working. Server team will perform another round of migration to syncs all emails back to normal.